Wisconsin Library Services

Here is a link to the internal Resource Sharing wiki that WiLS utilizes with their student staff.

Much of the content is environment specific but it will at least give you ideas if you are looking to build upon your own documentation.

IDS Project Workflow Kit

The Workflow Toolkit, a repository of best practices for ILLiad users. The Toolkit is being developed by the Information Delivery Services (IDS) Project, in partnership with Atlas Systems. The goal of the Workflow Toolkit is to provide a source of tools and best practices to help ILLiad users provide the most effective resource sharing possible.